Hi, I’m Huyen le
a Project Manager Customer Support Strategic Planning

Spearheaded targeted math intervention programs and differentiated instruction for middle school students, driving a 7th-grade SOL pass rate increase from 14% to 79% within a single academic year. Authored comprehensive daily and monthly performance reports utilizing Teaching Effectiveness Tracking (TET) data to refine academic strategies and ensure strict alignment with curriculum objectives. Collaborated closely with educators to deliver personalized, high-volume tutoring sessions that facilitated a 65% improvement in overall student performance and consistent progress toward district standards.

Delivered end-to-end clinical support during Go-Live and conversion phases, coaching physicians and nursing staff on workflow optimization, including the development of custom order sets, auto-texts, and templates. Managed comprehensive project lifecycles by overseeing documentation, cost tracking, and contract compliance to ensure high-quality service delivery. Leveraged analytical expertise to develop healthcare policies and procedures, while driving operational excellence through the management of accounts payable/receivable and cross-functional team collaboration.

Delivered high-efficiency technical and account support for partner merchants, managing menu configurations, operating hours, and financial refund requests. Maintained a 200% case completion rate as a top-performing specialist, resolving complex ordering issues while ensuring a seamless, positive experience for both merchants and customers.

Collaborated with department leadership to analyze accounting fundamentals, retirement planning, and insurance policy frameworks. Conducted research on banking operations and money transfer protocols to enhance auditing accuracy and data management. Gained hands-on experience in client relationship management, observing strategic methods used by financial advisors to drive business growth and maintain regulatory compliance.